WALLA WALLA, Washington – The U.S. Department of Veterans Affairs has sent out questionnaires to veterans and the Walla Walla VA Medical Center is asking those who receive the forms to please fill them out and return them.
“Getting feedback from the veterans we serve helps us to know how well we are doing and where we might need to improve our services,” Public Affairs Officer Linda Wondra said.
Wondra said that, as part of Department of Veteran Affairs’ campaign to provide the “Best Care Anywhere,” the survey of healthcare experiences of patients, also called SHEP. These surveys are sent to randomly selected veterans.
She said that they want to hear from veterans about whether they were pleased with their visit and what possible improvements could be made.
“It is the single most important system-wide effort to assess patient experience within VA care,” Steven Wright of the VA said of the survey.
If you have questions about the VA’s SHEP survey, visit https://www.accesstocare.va.gov