Results show that the City’s American Customer Satisfaction Index (ACSI) score rose from 63 to 66. ACSI scores for similar-sized communities in Washington were 61.
According to the survey, the majority of citizens indicated that the city is doing enough or too much to address homelessness. Significant concerns for citizens include utilities, shopping, local government management, and transportation. Results also show that improvements can be made in snow removal, roads, shopping and downtown parking; and residents are interested increasing utility or property taxes to fund infrastructure repairs.
In 2017, the City’s scores improved in many areas and meet or exceed regional and national benchmarks in many categories. From 2016 to 2017, satisfaction scores increased in nearly every category, all customer service scores increased, local government rose 5 points, community events rose 2 points, economic health rose 3 and Parks and Recreation rose 3 points. However, Walla Walla reputation as an enjoyable place for young adults has decreased, while the city’s perception as a safe place to live has increased.
Additionally, the city added a question dealing with glass recycling. Responses indicated that the majority of residents are willing to pay $1 a month for glass recycling.